Hospital Policies

Appointments
Patients are seen by appointment only. If you have an emergency during regular business hours, please call the hospital at 206.285.7387. We work hard to see our appointments in a prompt and timely manner. Please arrive 10 minutes prior to your pet’s scheduled appointment. If you need to change or cancel your appointment, please call us at 206.285.7387. We request the courtesy of at least 48 hours notice for cancellations so that we may schedule another patient in your place.

Payments
We require full payment at the time services are rendered. For your convenience we accept Visa, MasterCard, American Express, cash and personal checks.

Patient Arrival
For your protection, and that of others, all dogs must be on a leash and all cats must be in a carrier while in the waiting area or exam rooms.

Cellphones
We ask that you be courteous and not use your cellphones in the lobby or exam rooms.

Boarding Cancellations
If you need to cancel or change your pet's boarding reservation, we request the courtesy of 24 hours for all non-holiday boarding and 72 hours for holiday boarding.